NeoSpin Privacy Policy

At NeoSpin, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This privacy policy explains how we collect, use, store and safeguard your information when you access neospin casino, use the neospin app, or play neospin pokies through our mobile app or browser. By creating an account, you agree to the practices described below.

Who We Are and What This Policy Covers

NeoSpin is operated by Metlait SRL, a company registered in Costa Rica, and licensed by the Tobique Gaming Commission under e-gaming licence No. 0000064. Our platform serves players across Australia, New Zealand, Canada, Norway, Germany, Austria, Switzerland and other approved markets. This policy applies to all data we collect through our website, our neospin casino app, our mobile app, and any related services, including when you search for neospin login, neospin australia login, or use our neospin casino login australia portal.

Information We Collect

We collect several categories of information in order to provide our services, process payments, and comply with our regulatory obligations:

• We gather registration details such as your name, date of birth, email address, phone number and residential address
• We collect identification documents, proof of address and proof of payment during our KYC verification process
• We record your transaction history, including deposits, withdrawals, bonus activity and crypto wallet addresses
• We track your gaming activity, including games played, stakes, wins and losses, to improve our services and manage loyalty rewards
• We log technical data such as IP address, device type, browser information and session data when you use neospin online casino or the neospin mobile app
• We may record communications with our support team via live chat, email or contact forms

How We Use Your Data

Here at NeoSpin, we process your personal information for legitimate business and legal purposes. Our use of your data includes verifying your identity, preventing fraud and money laundering, processing deposits and withdrawals, administering our Neospin Loyalty Program, delivering bonuses such as free spins, and personalising promotional offers including neospin no deposit bonus codes and neospin bonus codes we send by email. We also use your data to communicate important account updates, enforce our terms and conditions, and respond to your enquiries when you use neospin login australia or request withdrawal information.

Legal Basis for Processing

We rely on several legal grounds to process your data, including the performance of our contract with you, our legitimate interests in operating a secure platform, compliance with anti-money laundering and licensing obligations under the Tobique Gaming Commission, and, where applicable, your consent for marketing communications such as neospin promo code offers.

Sharing Your Information

Our NeoSpin platform shares data only where necessary and permitted by law. We may disclose information to:

• Payment processors, including Tronabriz Limited, which processes Paysafe transactions on our behalf
• Identity verification providers conducting KYC checks
• Regulatory authorities, including the Tobique Gaming Commission and our ADR provider EGIS, in the event of a dispute
• Game and software providers whose certified games are offered through neospin casino, including Evolution, Pragmatic Play, NetEnt and others
• Law enforcement agencies where required by applicable law
• Service providers supporting our IT infrastructure, fraud prevention, and customer support systems

We do not sell your personal data to third parties for their own marketing purposes. At NeoSpin Casino, we ensure that any third party receiving your data is bound by appropriate confidentiality and security obligations.

Data Security

We are committed to protecting your data through encrypted data transfer and industry-standard security measures. All games on our platform come from certified providers, and sensitive information such as payment details and identification documents is stored securely. While we take extensive precautions, no system is completely immune to risk, and we encourage you to use strong passwords and keep your login credentials, including those used for neospin casino login, confidential at all times.

Account Verification and Retention

We require identity verification, including proof of address and proof of payment, which may be submitted in Latin or Cyrillic script. Your account may be locked if verification is not completed within two weeks. We retain your personal data for as long as necessary to comply with legal, regulatory and accounting requirements, typically for the duration of your account's activity plus any additional period required by law. Dormant accounts inactive for 12 months may incur a monthly dormancy fee as outlined in our terms.

Cookies and Tracking Technologies

Our NeoSpin website and neospin app use cookies and similar technologies to remember your preferences, maintain secure sessions, and analyse how visitors use our site. We use this information to improve navigation, detect fraud, and tailor promotional content such as neospin free spins offers. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We respect these rights and will respond to legitimate requests within a reasonable timeframe.

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant supervisory authority

To exercise any of these rights, you may contact our support team at support@neospin.com or through our live chat, available 24/7.

Restricted Jurisdictions and VPN Use

NeoSpin does not accept real-money players from certain restricted countries listed in our terms and conditions, including the United Kingdom, United States, and several European jurisdictions. We do not knowingly collect or process data from individuals accessing our services via VPN to bypass these restrictions, and such use is strictly prohibited and may result in account restrictions or confiscation of winnings.

International Data Transfers

As NeoSpin operates internationally, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our operator Metlait SRL is registered. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Children's Privacy

Our services are intended only for individuals who meet the legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of neospin casino online after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team at support@neospin.com, through our contact form, or via live chat available around the clock. We at NeoSpin are here to help and will address your concerns promptly.